Business Etiquette and Manners Essay Example for Free

Business Etiquette and Manners Essay Each time one makes contact with ones employees, employers or customers one leaves a certain impression of oneself and the company, service or product one represents and first impressions always do make an impact on achieving business objectives. Therefore it is very important for one to leave the right perception on people by learning how to properly conduct oneself in a business environment. Business etiquette is how one does what one does in the business world. This is true on factory assembly lines, corporate boardrooms, commercial kitchens and grocery stores. When working in an office all day, it is very important to showcase good manners and proper office etiquette. Listed below are some pointers regarding proper behavior: * Treat everyone with respect: If you want to encourage the office behavior of respect, you must start by giving it to others at all times. From the receptionist at the front desk to the CEO of the company and prospective clients, modeling respectful attitudes toward all people is the first step in fostering work professionalism. Respect must also be given to individuals who come into contact with you that are not part of the company, including delivery persons, office equipment repair persons, property managers and especially customers. Be kind and courteous to everyone. * Addressing individuals by their honorific or title: Due to informality in the workplace today, a lot of business is lost, and goodwill destroyed, because of total disregard for properly addressing clients. The proper way to address clients is to greet them using their honorific or title followed by their last name; women should be referred to as ‘Ms. ’ Regardless of their marital status. Refer to individuals frequently by their names: Take the time and make the effort to pay attention to the name of the person you are being introduced to. A persons name means everything to them. To build rapport with a client, mention their name several times during the conversation, it helps in making a connection with the client and reaching out to them on a personal level. * Introduce people with confidence: Most people hate making introductions, because they do not know how to properly make them. Introducing people with confidence is a great way to impress your customers. In business, introductions are determined by precedence. The person who holds the position of highest authority in an organization takes precedence over others who work there. For example, you introduce your companys president to a colleague. * Be on time: Punctuality is one of the key criterion’s of judging your potency as a worker. Ensure that you reach your office and corporate events you might be invited to punctually. If at all practicable try reaching ten minutes early. This may give you an opportunity to relax and unwind before you commence with your work. If you are a guest, understand that the organizer has been selective with the invitation list. Many invitations will include a brief agenda that highlights when guests may arrive for the event, typically providing a window of 15 to 30 minutes for registration and welcome reception times. * Wear proper office attire: Watch your garments. While this holds true for any one, it holds even more importance for ladies. Your office is meant to be a place for work and not some fancy dress competition. At work, you should be dressed in a straightforward yet smart fashion. Formal suits and dresses should be worn in neutral colors so that they reflect your professionalism. Make contact: There are few physical contacts that are appropriate in business; the most important and acceptable is your handshake. Your handshake is a non-verbal clue that indicates to the other person whether or not you are a take charge person. For example, a firm and strong handshake suggests that you are decisive, in control. Greet everyone with a firm, sincere handshake, a friendly smile and direct eye contact. However, when approaching a group of individuals, it’s important to note that you should always shake the hand of the highest ranking officer first. Maintain a healthy office environment: Keep the space professional and neat with appropriate personal touches! People will see the space and consider it a reflection of you. Whether it is a cubicle or office, respect others space. Dont just walk in; knock or make your presence gently known. Dont assume acknowledgement of your presence is an invitation to sit down; wait until you are invited to do so. Dont interrupt people on the phone, and dont try to communicate with them verbally or with sign language. You could damage an important phone call. Limit personal calls, especially if you work in a space that lacks a door. Learn when and where it is appropriate to use your cell phone in your office. Food consumption should generally be regulated. Smells and noise from food can be distracting to others trying to work. * While dealing with customers: Name-tumblers when we introduce ourselves or other people has become a major problem; especially on the telephone. We need to slow down and pronounce our names slowly, clearly and distinctly. At first it may feel as if you are exaggerating your name, but you are really helping the other person and improving overall communication. When dealing with angry customers, it is important to restrain your anger, remain calm, listen to them and assure them that you will solve their problems. Especially over the telephone while handling complains, speak softly. That will soothe the speaker and show him or her that you’re interested in handling the complaint in a calm, rational way. Learning the rules of business etiquette is not very hard and it is not costly as many companies offer formal training on business etiquette, including communications, attire, networking, international business etiquette and new hire etiquette training. People truly desire to do business with those that make them comfortable and know how to best handle themselves in a variety of situations. Learning to incorporate good business etiquette into the workplace will pay dividends both in employee morale and on your company’s bottom line. Customer loyalty also improves when good business etiquette is in full force as it is reflected in the atmosphere of your office or shop.

The Red Badge of Courage: A Coming of Age Novel Essay -- Character Ana

A solider is a solider in anytime. Whether he is a solider fighting off the British in the American Revolution, or a solider fighting against his own in a civil war. Many of the experiences and feelings are the same. Have you ever wondered what it is like being a solider? Have you ever wondered about a soldiers feelings as he faces battle for the first time? Stephen Crane shows us in The Red Badge of Courage, a character, Henry Fleming, an average young recruit in the Civil War. Fleming comes to realize that when it comes to war what he expects is different from what he must come to except. Stephen Crane was born shortly after the Civil War which may have influenced his writing of The Red Badge of Courage, which some critics view as a coming of age novel. Stephen Crane was born shortly after the Civil War on November 1st 1871, in Nework New Jersey (Miller 285). The Crane family had fourteen children, Stephen Crane being the last (285). According to â€Å" a short biography of Stephen Crane’s early years,† by the time Crane had reached the age of three he had already taught himself to read and right. At the age of four Crane had read James Fenimore Cooper’s novels. These novels had been past down by his brother, who had to sneak the novels into the strict Methodist household. According to Ray Miller, the Crane family moved to Port Jervis, New York in 1878, but two years later marked the death or Crane’s father. Crane’s mother then moved the family to Asbury Park, New Jersey where Stephen Crane began to excel in public schools (285). Crane’s first short story was not published until after his death, which was called â€Å" Uncle Jake and the Bell Handler† written in 1885 (285). At this time Crane enrolled into Pennington Se... ...ience what it is like to be a hero (shaw 418). As The Red Badge of Courage comes to it’s conclusion the cowardly â€Å"youth† to a courageous hero. Fleming focused on his hate and desire to smash the glittering smile of victory that was seen on his enemy’s face (Blair). Author Stephen Crane attended many schools through out his life, but writing came to be his profession. The Red Badge of Courage, Crane’s most successful novel, was considered one of the first forms of realistic war fiction written on the Civil War. Some critics say that the unknown battle in Chancellorsville influenced Crane to write this novel. Through out the novel Crane’s shows how Henry Fleming transformed from a cowardly teenage recruit to a hero of war. This novel proved that any soldier, whether he is a sergeant or private, can pull through at the right moment, and be seen as a hero.

Continous Comprehensive Evaluation Essay

It has been a couple of years now that the Continuous and Comprehensive Evaluation (CCE) scheme has been in existence but the nitty-gritty of it continues to raise questions among CBSE schools across the country. On Saturday afternoon around 250 principals and teachers from 140 schools across the state gathered in Nagpur to attend a daylong seminar on CCE. Organized by the Nagpur Sahodaya Schools Complex, the seminar was conducted by senior educationist Priyadarshini Kelkar from Vadodara who tried to address concerns about CCE. â€Å"CCE is similar to treating a medical patient,† said Kelkar who is also the principal of New Era School in Vadodara. If my medical reports confirm I have high blood pressure and my doctor reads it but simply sends me home then it is not right. The correct method is to prescribe me some medicine and review my health after a week or fortnight. And this is exactly what CCE intends to do,† she said. Kelkar explained that CCE’s focus is on assessing a student, providing remedial feedback and following up at regular intervals. â€Å"With CCE the aim is to evaluate all areas of development and review the progress at regular intervals,† she said. Building up to her detailed talk on assessments in CCE, Kelkar talked about the need for CCE. Education in the 21st century requires a different approach. Teachers need to be dynamic learners themselves if they have to be the catalyst for change. We as teachers have to accept that students have different learning styles and different intelligence types,† said Kelkar. She hinted that part of the resistance to CCE from teachers is due the ‘resistance to change’ factor. â€Å"Nobody likes change and hence we question it. I cook a certain dish perfectly and when my husband wants me to experiment with the ingredients I refuse. My logic is that what I am cooking is perfect so what is the need to change. In a sense I am a conformist too just like numerous others, but we have to understand that change is necessary. If we don’t change then we will become obsolete and this will be a disaster for our country in the 21st century,† said Kelkar. Assessment plays a major role in CCE as it helps understand how the student is faring. â€Å"CBSE encourages the use of multidisciplinary projects so that students are able to express themselves better. We have to make students learn to think creatively and be inventive, hence questions must be open-ended,† she said. But many things are easier said than done, and the bane of CCE has been the increased paperwork it has brought upon teachers. Kelkar agreed by saying teachers are ‘submerged in paperwork’. She said, â€Å"It is common to see project works piling up in the staffroom and it is quite a task for teachers as they teach more than one section. Evaluating each one and entering data in more than one place increases the workload. One solution is for managements to provide their teachers with laptops or palmtops so that they can enter the data immediately. â€Å"

Definition of Deliberative Rhetoric

Deliberative rhetoric (from the Greek—rhetor: orator,  tekhne: art), also known as  legislative rhetoric  or  deliberative discourse,  is  speech or writing that attempts to persuade  an audience to take—or not take—some action.  According to Aristotle, the  deliberative  is  one of the three major branches of  rhetoric. (The other two branches are judicial  and epideictic.)   Whereas judicial  (or forensic) rhetoric is primarily concerned with past events, deliberative discourse, says Aristotle, always advises about things to come. Political oratory and debate fall under the category of deliberative rhetoric.​ Deliberative Rhetoric Deliberative rhetoric, says A.O. Rorty, is directed to those who must decide on a course of action (members of the assembly, for instance), and is typically concerned with what will turn out to be useful (sumpheron) or harmful (blaberon) as means to achieve specific ends  in matters of defense, war and peace, trade, and legislation (The Directions of Aristotles Rhetoric in  Aristotle: Politics, Rhetoric and Aesthetics,  1999). Use of Deliberative Rhetoric    ArgumentArtistic Proofs and Inartistic ProofsThe Art of PersuasionExhortation Aristotle on Deliberative Rhetoric    [In Aristotles Rhetoric,] the deliberative rhetor must exhort or persuade his audience, his speech is addressed to a judge of the future, and its end is to promote the good and avoid the harmful. Deliberative rhetoric concerns contingencies within human control. The deliberative orator addresses topics such as war and peace, national defense, trade, and legislation, in order to assess what is harmful and beneficial. Accordingly, he must grasp the relationships between various means and the ends of experience and happiness. (Ruth CA Higgins, The Empty Eloquence of Fools: Rhetoric in Classical Greece. Rediscovering Rhetoric: Law, Language, and the Practice of Persuasion, ed. by Justin T. Gleeson and Ruth Higgins. Federation Press, 2008)     Deliberative rhetoric is  concerned with future events; its action is exhortation or dissuasion...Deliberative rhetoric is about expediency, that is, it is concerned with the means to happiness rather than with what happiness actually is; the special topics which inform debate about this represent what can be described as the Good, with what brings happiness.  (Jennifer Richards, Rhetoric. Routledge, 2008)   Deliberative Argument as Performance A good deliberative argument is a carefully timed performance. Unlike a work of exposition, which allows, indeed often invites, the reader to pause and study some part of it at his leisure, a deliberative argument gives the illusion of a controlled, generally increasing momentum, and its effect can be ruined by an interruption. The speaker uses every possible means to jog our attention—exclamations, apostrophes, questions, gestures—and to spur us ever forward, not only with series of tapered expressions but also by means of stimulating suspensions...Our speakers purpose is not so much to induce or enable us to remember the parts of his argument as to inspire us to cast a favorable vote when hands are to be counted: movere  [to move] rather than docere [to teach]. (Huntington Brown, Prose Styles: Five Primary Types. University  of Minnesota Press, 1966) The Primary Appeals of Deliberative Discourse All deliberative discourses are concerned with what we should choose or what we should avoid...Are there some common denominators among the appeals that we use when we are engaged in exhorting someone to do or not to do something, to accept or to reject a particular view of things? There are indeed. When we are trying to persuade people to do something, we try to show them that what we want them to do is either good or advantageous. All of our appeals in this kind of discourse  can be reduced to these two heads: (1) the worthy (dignitas) or the good (bonum) and (2) the advantageous or expedient or useful (utilitas)... Whether we lean heaviest on the topic of the worthy or the topic of the advantageous will depend largely on two considerations: (1) the nature of our subject, (2) the nature of our audience. It should be obvious that some things are intrinsically more worthy than others.(Edward P.J. Corbett and Robert J. Connors, Classical Rhetoric for the Modern Student, 4th ed. Oxford University Press, 1999) Pronunciation: di-LIB-er-a-tiv